Lisa Bessen
- Total activity 124
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Posts
Recent activity by Lisa Bessen-
Order Status: Add columns to the downloads (BRAND, PROJECT, other?)
When I am on the home page and looking at "View All Orders"and then I click the "download" button, I want BRAND and PROJECT added to the downloaded excel files that don't already have them (and whe...
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Order Status: Notifications about shipments
I want to be notified when my items ship. I'd like an email with the ship-to address, the project name, the line items and quantities, the tracking info. I also want notifications if the "current e...
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Case Mgmt: Tell me who created the case
Customers are using the Case Mgmt app on the portal to see who created cases and is the point of contact within their company for a case. For example, when a replacement product comes into their wa...
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Case Mgmt: I want to submit more types of cases on the portal
The "as-is" list of request types, sub-types and credit reasons are listed below. What additional types of cases would you like to submit on the portal? AS-IS: Should we add: Request pricing on ...
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Case Mgmt: Want to attach files/photos to a case
Customers want to be able to attach docs/ pics to cases. Currently, they have to send them pics in separately and “it’s just a pain.”
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Order Status: Provide option to download packing slips
Customers want to be able to download packing slips from the Order Status application on the 360portal. Since an invoice may be for many shipments, customers need to be able to check in items from ...
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Order Status: I'd like to be able to "Follow" an order or orderline
Customers deal with hundreds of orders, but a few of them are on the "critical path". I'd like a way to "follow" orders and be notified if they change so I don't have to keep checking the same orde...
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Order Status: Update shipping information more than once a day
Currently, shipping data is updated overnight in a daily batch. When items ship during the day, the updates are not displayed in Order Status until the next day. We'd like the shipping and tracking...