Case Management Expedite Case Enhancements (Dec 2023)

Added a field for Expedite Reason

Expedite case form now has a new field added to describe the reason for expediting an order. Once you have selected the case request type as 'Expedite' while creating a new case, the form displays the following question in addition to the previous input fields 

• Why do you want to expedite this order?

Appropriate option can be selected from the drop-down list:

• Project Schedule
• Missed Shipment Date
• Safety & Security Issue

Canadian users can't change the ship-to address on the form

Since Canadian accounts have pre-approved ship-to addresses, Canadian users can not automatically change the address so the following input fields has been removed from the case form

1. Shipping and handling method requested
2. This is the shipment address we have for this order. Do you want to change it?

If a Canadian Customer wants to request an address change, they can respond to the question "Is there anything else we should know about this request?"