Lisa Bessen
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Articles
Recent activity by Lisa Bessen-
Case Management: Improved Search (June 2023)
The search functionality was improved in Case Management. 1. If you are looking at all cases for all the branches and enter a specific case number, when you click the button to search for the case...
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Portal Resource Center is now connected to the Portal (June 2023)
We want to make it easy for you to find out what is new on the portal, to get training materials, to submit tickets and to request/upvote enhancements. That's why we are constantly adding informati...
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Order Status: CISA Italy can now download SOA (June 2023)
Customers and Allegion employees accessing orders for the CISA business in Italy can now download their Sales Order Acknowledgements (SOA)! Look for the DOWNLOAD button on the top right corner of ...
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Order Status: Added Message when a Quote does not have a PO or Order (May 2023)
When a user clicks a quote number on the home page of Order Status, the related PO and Order will display if the data is available. If not, there is a new error message to let the user know that th...
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Order Status for AUSTRALIA (April 2023)
We are thrilled to announce that Allegion's Australian accounts can start using the Order Status application on the 360portal.allegion.com. If you are a customer in Australia and need access, pleas...
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Case Management App Enhancements (March 2023)
In March, we enhanced the options on the drop-down lists and made some small changes to support the new Case Form 2.0 that was introduced by the CRM team. In 3rd quarter, we are planning more signi...
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Order Status now has 2 years worth of data (Jan 2023)
We are excited to provide users with 2 years worth of order, invoice and shipping data for all regions! With the supply chain problems, we know that some orders stay open for more than 1 year so we...
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Order Status: Added Invoice Date Column to tracking info on the PO, Order and Invoice Pages (Jan 2023)
We added the invoice date to the tracking information on the Purchase Order, the order and the invoice pages to make it easier to find the shipment you are looking for.
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Improvements to the data for Canada (Jan 2023)
In the past, the Mapics ERP pushed a flat file of data. With this major release, we now "pull" data from the MAPICS ERP. This allowed for a handful of outstanding bugs to be fixed, including shipme...
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Data Enhancements (Jan 2023)
The following changes have been put into production in the last few days. We hope they make it a little bit easier to do your job. We welcome your feedback. What else can we do to make it easier to...