Lisa Bessen
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Recent activity by Lisa Bessen-
Troubleshooting: Not seeing an app you expect to see?
If you're having trouble locating an app in your 360 Portal, this article is here to guide you through the steps to resolve the issue. We'll show you how to edit your options to ensure all nece...
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How can I re-arrange the Launchpad (home page)?
The first time you log in, you will see a default set of apps and widgets. If you want to re-arrange the screen, click on the Gear icon in the bottom right hand corner of the screen: REPOSITION ...
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Case Management - EXPEDITE form improved (Nov 2023)
Previously, the information gathered for an expedite case was insufficient for Allegion to process the request. We've added some questions so that Allegion will have all the info to process the r...
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Case Management - Home Screen Enhancements (November 2023)
When you click "View All Cases" you will still see tabs for My Cases, Account Cases and Closed Cases but now you will see additional columns so that you have more context: Created By (customer nam...
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How-to: Customer Onboarding
When the user (the legal signatory for the account) logs on to 360portal.allegion.com, they will see the home/launchpad. They will see some default apps: The user should find the tile/app for “Cus...
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How do I navigate on Allegion's 360 Portal?
Launchpad When you log on to 360portal.allegion.com/launchpad, the first screen is called the Launchpad because it allows you to find and click-through to Allegion's digital tools (apps) and reso...
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I'm an Admin, how do I add/delete users for my account?
We are happy to share we have a dedicated Resource Center for Access Management. Please head here for all information around how to get access as well as submissions for tickets.
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Customers automatically see the Learning Tracks
When a customer logs on to the Allegion Portal at 360portal.allegion.com (1), the “My Learning” widget automatically displays on the home screen (2). The customer can then click on the “Learning C...
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What's the best browser for 360Portal? Google Chrome!
Allegion's 360Portal works best with the google chrome browser. You can download Chrome at google.com/chrome and follow the directions for installation.
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Allegion License Management (Sept 2023)
Dear Valued Customer, As previously shared, on September 5, 2023, Allegion will begin charging for Schlage Mobile Bluetooth® Credentials issued on or after this date. This change only applies t...