Lisa Bessen
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Articles
Recent activity by Lisa Bessen-
Video Overview
Here is a 90 second video:
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Order Status: How current is the data?
Each night the information from Allegion’s order entry systems (ERPs) is loaded into a database that the portal uses for Order Status. When you are logged in to the Order Status app, you can click ...
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How do I get access to Allegion's 360 Portal?
If you know your company admin, please contact them and request an invite. If you don't know your company admin, please submit a ticket using this link: Submit a request – Ovt - Access Managemen...
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Why don't I see my PO or Order Number?
Short-Answer: Your PO and Order Number will not display until the factory assigns shipment dates. This often takes 1-3 days and occassionally more. You should also double check that you have select...
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Troubleshooting: Not seeing an app you expect to see?
If you're having trouble locating an app in your 360 Portal, this article is here to guide you through the steps to resolve the issue. We'll show you how to edit your options to ensure all nece...
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How can I re-arrange the Launchpad (home page)?
The first time you log in, you will see a default set of apps and widgets. If you want to re-arrange the screen, click on the Gear icon in the bottom right hand corner of the screen: REPOSITION ...
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Case Management - EXPEDITE form improved (Nov 2023)
Previously, the information gathered for an expedite case was insufficient for Allegion to process the request. We've added some questions so that Allegion will have all the info to process the r...
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Case Management - Home Screen Enhancements (November 2023)
When you click "View All Cases" you will still see tabs for My Cases, Account Cases and Closed Cases but now you will see additional columns so that you have more context: Created By (customer nam...
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How-to: Customer Onboarding
When the user (the legal signatory for the account) logs on to 360portal.allegion.com, they will see the home/launchpad. They will see some default apps: The user should find the tile/app for “Cus...
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How do I navigate on Allegion's 360 Portal?
Launchpad When you log on to 360portal.allegion.com/launchpad, the first screen is called the Launchpad because it allows you to find and click-through to Allegion's digital tools (apps) and reso...