Moving Shipping Order from Old Account to new account

Vladislav Polyashenko

• May 07, 2026 15:04

We recently went through a name change and can no longer look up our old orders via the portal. Is there a solution to try and get the older CBORD orders to be added to our new account so we can have someone look them up via the portal instead of having to e-mail Allegion to request a case opened in those instances. Is there a way to get that done? 

• Official comment

  

  Lisa Bessen

  • May 07, 2026 17:28
  • Edited

  Thank you for submitting this enhancement request. We will analyze the options.
• 

  Overtur Support

  • May 07, 2026 15:04

  Thank you for your feature request. We've received your suggestion and it will be open for user voting. We'll evaluate it and respond within the next 30 days. Your input is appreciated!

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