Master Key Details

Allison Berejka

• March 07, 2023 17:05

Currently the version of Sales order acknowledgement we are able to download on the portal does not contain all of the necessary MK details. We have to submit an inquiry to sales support to obtain the full SOA with master key and restricted product detail. It would be much simpler to download the full version of the SOA from the portal. 

• Official comment

  

  Lisa Bessen

  • March 07, 2023 21:58

  Currently the portal team gets information from many different ERP systems that have their own SOA formats. At the moment, the portal provides a one-size-fits-most SOA. We are working with the technical team and the COSMOS teams to figure out how the portal can provide the SOA, invoices and packing slips directly from each ERP. Thanks for submitting this enhancement request!

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